Guest Reservation Policy

Guest Reservation Policy

  • The Primary guest must be at least 18 years of age to be able to check -in the hotel.
  • In keeping with our heightened security procedures, we request you to kindly present the government approved photo identity proof with the address of you and your companion (If any ) while checking in. Indian nationals can present any of these, which is mandatory: Passport, Driving license Aadhar Card bearing the holders photograph and address.
  • Pan Cards are not acceptable as a valid ID card.
  • Foreign nationals are required to present their passport and valid Visa.
  • At check-in, your credit card will be authorized for the balance payment with taxes on actual.
  • Please note that we do not allow unmarried couples to check in. If you are married, your identity proof must reflect the same.
  • Maximum occupancy is 2 adults per room.
  • Pets are not permitted to stay at the hotel.
  • All reservations are non-transferrable.
  • Cozy Inn Boutique hotel reserves the right at any time without prior notices to modify all or any terms and conditions.

Check in / Out Policy

  • Check-in is at 13 hrs. (IST 1 pm) and Check out is at 24 hrs. (IST 12 noon)
  • Early arrival and late check out is subject to availability of rooms and at an additional cost.

Long Term Stay policy

  • For any stay above 1 night, there will be a minimum of 1night deposit amount at the time of check in.

Early Check-in Policy

  • Arrival 0-2 hours of prior standard check in time – no charge
  • Arrival 2-4 hours’ prior standard check- in – time- INR 299/-
  • Arrival 4-6 hours’ prior standard check -in time- INR 599/-
  • Arrival 6-8 hours’ prior standard check -in – 50% of the room charge
  • Arrival 8 hours’ prior standard check in time – Full day charges would be applicable

 

Late Check -out Policy

  • Departure 0-2 Hours post standard check out time – No Charge
  • Departure 2-4 hours post standard check out time – INR 299/-
  • Departure 4-6 hours post standard check out time – 50% of room charges.
  • Departure 6 hours post standard check out time – Full day charge would be applicable.

Cancellation Policy

  • Cancellation received 24 hrs prior to check-in Date: No charge applicable.
  • Cancellation received between 0 Hours to 24 Hours of check in Date: 1 night will be charged
  • Please note that the refund will be processed within 15 working days post sending an email request sent to the hotel.
  • If the cancelled booking has been done through NEFT mode of the payment, please share a scanned copy of a cancelled cheque to the hotel’s email along with the reservation number of the booking.
  • Cancellation policy will differ during blackout period and promotional sale offer.Kindly check the policy at the time of booking.

No Show Policy:

In case of No shows: 100% of the first-night charge will be applicable.

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